Guest Services
Hotel-grade service, in a home of your own
From the moment your booking confirms to the day you check out, your concierge is one WhatsApp away. Here's what that actually looks like.
Before you arrive
We get the home — and your stay — ready before you land
Your concierge introduces themselves
Within an hour of booking, your dedicated concierge messages you on WhatsApp with check-in instructions, the building address, and a direct line for anything you need before arrival.
Pre-arrival shopping, on us
Tell us what you'd like waiting in the fridge — water, fruit, breakfast for the kids, a bottle of something for date night — and we'll have it in the home before you walk in. Cost-only, no markup.
Airport transfer, arranged
Luxury vehicle pickup from DXB or DWC, flat fares quoted up front. Add it to any booking and your driver tracks the flight — no waiting, no surge pricing, no taxi queue.
Early check-in, when we can
Standard check-in is 3:00 PM. If the home is free, we'll get you in earlier — often the night before. We confirm 24 hours out so you can plan.
Arrival day
Met at the door, walked through the home, settled in 15 minutes
A member of our team meets you at the building (or the villa gate) at your scheduled check-in time. We hand over keys, walk you through everything that matters — Wi-Fi, AC, kitchen, balcony lock, building amenities — and stay long enough to answer questions. Then we leave you to it.
- Met by a real Elite Vacations team member, not a key safe.
- Quick property walkthrough so you don't hunt for the AC remote.
- Wi-Fi credentials, building access cards, and parking codes ready to go.
- Fresh linen, full toiletries, sparkling water, espresso pods waiting.
During your stay
Concierge on WhatsApp, day and night
Your concierge sits behind a single Dubai-based WhatsApp number. Whether it's a restaurant booking at Zuma, a yacht for Saturday, a spare phone charger, or a maintenance issue at 1 AM — one message, one team, no call-centre hold music.
24/7 WhatsApp concierge
Real Dubai team, real response times. Most messages answered in under five minutes.
Housekeeping on demand
Stays of seven nights or more include a mid-stay clean and fresh linen change. Extra cleans available any day of the week.
Experiences, on tap
Private chef, yacht charter, desert safari, chauffeur, beach club table. Curated through partners we actually use, priced transparently.
Anything breaks, we fix it fast
AC, Wi-Fi, plumbing, anything else — escalated to our maintenance team and resolved the same day in 95% of cases.
What's in the home
The small details, sorted
Everything you'd expect at a five-star hotel — minus the corridors and the breakfast queue.
- Hotel-grade linen and towels, refreshed weekly on long stays
- Fully kitted kitchen — Nespresso, full kitchenware, dishwasher
- Premium toiletries, hairdryer, iron, robes and slippers
- Smart TV with Netflix, fibre Wi-Fi at 300+ Mbps
- Welcome bottle of water, snacks, and a handwritten note
- Building access — pool, gym, beach (where applicable)
Departure
Easy out — keys handed back, or just left on the counter
Standard check-out is 12:00 noon. Late check-out can usually be arranged depending on the next booking — we confirm 24 hours before. On the day, leave the keys on the kitchen counter and head out. Your security deposit is released within seven days, assuming no damages.
Late check-out, when possible
Just ask — we confirm based on the next arrival.
Airport drop-off
Same flat fares as arrival. Pre-book and your driver is at the door at the right time.
Deposit returned in 7 days
Pre-authorisation released to your card automatically once the home is inspected.
Backed by the Elite Standard
Real numbers, real licences, real Dubai team.
- Avg WhatsApp response
- < 5 min
- Across verified stays
- 4.9 / 5
- DTCM-licensed homes
- 100%
Still have a question?
We've answered the most common ones — booking, cancellations, payments, what's included — in our FAQ.
Ready to book?
Browse the homes, or message your concierge first.
Either way, you'll be talking to a real Dubai team — not a chatbot, not an OTA.